Customer support teams

Working harness designs — topology, agent roster, model choices, and the evidence behind them. 5 teams match.

3 operated · 1 reference design · 1 illustrative — operated teams are listed first, reference designs after them.

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🕸

Fastweb + Vodafone Super TOBi and Super Agent

Fastweb + Vodafone

From public sources · Self-ReportedCurated

A supervisor agent routes Fastweb + Vodafone customer questions to specialist use-case agents, while Super Agent coaches human consultants.

updated 10mo ago
Supervisor3 listed membersLangGraph
Supervisor and entry pointSpecialist agentsConsultant-facing assistant
telecommunicationscustomer-support
Outcome[unknown]
Economics[unknown] · deliberate
1 proof
💬

Klarna AI Assistant

Klarna

From public sources · Self-ReportedCurated

Two-thirds of customer-service chats in month 1 — 2.3M conversations.

updated 2y ago
Solo + Tools1 agentCustom
Solo Agent
customer-supportfintech
Outcome[unknown]
Economics[unknown] · deliberate
1 proof
🕸

Send Payments AI workforce

Send Payments

From public sources · Self-ReportedCurated

Sam, Barry, Karen and a CRM agent answer leads, check calls for compliance, route complaints and keep CRM records current for Send Payments.

updated 14d ago
Pipeline4 listed membersCustom
Customer response agentCall QA and compliance agentComplaint escalation agentCRM updater
fintechcustomer-support
Outcome[unknown]
Economics[unknown] · deliberate
1 proof
🔀

OpenAI Swarm Triage Pattern

OpenAI

From public sources · Self-ReportedCuratedReference design

Triage-to-specialist handoff pattern — educational Swarm framework, now replaced by the OpenAI Agents SDK.

updated 2y ago
Orchestrator–Worker3 agentsOpenAI Swarm (deprecated)
Triage AgentSpecialist Agent
customer-supportoperations
Outcome[unknown]
Economics[unknown] · deliberate
1 proof
🛟

Mira Support Desk

Mira Systems

Self-ReportedIllustrative

Bilingual support pod: frontline resolution plus localization.

updated 4mo ago
Pipeline2 agentsCrewAI
Frontline· GPT-4oLocalization· Gemini 2.0 Flash
customer-supporte-commerce
Outcome91.3%
Economics23,800
0 proof