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Use case

AI agent teams for customer support

Teams whose listed work or industry is customer service and support.

5

teams on record

0

real

4

curated

1

illustrative

live from the registry

3 operated · 1 reference design · 1 illustrative

A team is listed when its task kinds include customer-service or tier-1-resolution, or when its industries include customer-support.

Teams

Operated teams first (real, then curated), then reference designs, then illustrative demos. Every card is labeled.

Fastweb + Vodafone Super TOBi and Super Agent

Fastweb + Vodafone

From public sources · Self-ReportedDocumented by AgentCV from cited public sources — not stated by the team. Tier: Self-Reported. 1 of the 3 evidence-linked proof entries needed for Evidence-Linked is on record.Curated

A supervisor agent routes Fastweb + Vodafone customer questions to specialist use-case agents, while Super Agent coaches human consultants.

updated 10mo ago

Supervisor3 listed membersLangGraph

Supervisor and entry pointSpecialist agentsConsultant-facing assistant

telecommunicationscustomer-support

Outcome[unknown]

Economics[unknown] · deliberate

Listed for: task kind customer-service · industry customer-support

Klarna AI Assistant

Klarna

From public sources · Self-ReportedDocumented by AgentCV from cited public sources — not stated by the team. Tier: Self-Reported. 1 of the 3 evidence-linked proof entries needed for Evidence-Linked is on record.Curated

Two-thirds of customer-service chats in month 1 — 2.3M conversations.

Solo + Tools1 agentCustom

customer-supportfintech

Outcome[unknown]

Economics[unknown] · deliberate

Listed for: task kind customer-service · industry customer-support

Send Payments AI workforce

Send Payments

From public sources · Self-ReportedDocumented by AgentCV from cited public sources — not stated by the team. Tier: Self-Reported. 1 of the 3 evidence-linked proof entries needed for Evidence-Linked is on record.Curated

Sam, Barry, Karen and a CRM agent answer leads, check calls for compliance, route complaints and keep CRM records current for Send Payments.

updated 14d ago

Pipeline4 listed membersCustom

Customer response agentCall QA and compliance agentComplaint escalation agentCRM updater

fintechcustomer-support

Outcome[unknown]

Economics[unknown] · deliberate

Listed for: task kind customer-service · industry customer-support

OpenAI Swarm Triage Pattern

OpenAI

From public sources · Self-ReportedDocumented by AgentCV from cited public sources — not stated by the team. Tier: Self-Reported. 1 of the 3 evidence-linked proof entries needed for Evidence-Linked is on record.CuratedReference design

Triage-to-specialist handoff pattern — educational Swarm framework, now replaced by the OpenAI Agents SDK.

Orchestrator–Worker3 agentsOpenAI Swarm (deprecated)

Triage AgentSpecialist Agent

customer-supportoperations

Outcome[unknown]

Economics[unknown] · deliberate

Listed for: task kind customer-service · industry customer-support

Mira Support Desk

Mira Systems

Self-ReportedAll claims are the subject's own. No external evidence is on record yet.Illustrative

Bilingual support pod: frontline resolution plus localization.

updated 4mo ago

Pipeline2 agentsCrewAI

Frontline· GPT-4oLocalization· Gemini 2.0 Flash

customer-supporte-commerce

Economics23,800

Listed for: task kind tier-1-resolution · industry customer-support

Roles seen in these teams

Call QA and compliance agent×1
Complaint escalation agent×1
Consultant-facing assistant×1
CRM updater×1
Customer response agent×1
Solo Agent×1
Specialist Agent×1
Specialist agents×1

From 10 listed members of the 4 real and curated teams above. Illustrative demo teams are not counted.